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1/ Our values :
Put at your disposal an eclectic catalog composed of a multitude of products selected to best meet your expectations in terms of
Value for money and optimization of your purchasing power and at the center of our interests
Novelties and exclusivity of the products offered (ready to wear mainstream, Muslim and Oriental clothing, haute couture, wide range of choices of sizes and options, cultural products, products and natural cosmetics ...)
Quality customer service (availability, flexibility, responsiveness and efficiency)
Ease of use of the site with a simplified interface and visibility of the products on the shelf.
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Buy online with simplicity, security and save money!
2/ Our Objectives :
- Respond effectively to a general and specific demand in products of Arab-Muslim culture and in mainstream " general public " products that are consistent with our catalog.
- Obtain the satisfaction of our customers at 100%,
Our goal : a delivered product, a satisfied customer!
3/ Product information:
Al Moultazimoun Boutique ensures optimal consistency between the offer and the product or service offered, in order to better inform the customer about the characteristics and quality of the products :
- Clear and complete description of the product with presentation text
- Zoom and close-up, resized image and different viewing angles for all products
- Wide choice of options : sizes, colors, gift wrapping
4/ The services offered :
- Manufacture of textile of the brand AL MOULTAZIMOUN, of excellent quality.
- Selection of high-end fabric
- Free shipping from 59 € of purchase throughout the site with Mondial relay.
- Possibility of ordering by phone (make a request by email)
- Discount and credit if a product is not suitable otherwise refund (see conditions satisfied or refunded).
- Putting certain products online at promotional rates in each of our departments
- Advice and order online by phone for information or to place an order.
5/ Customer service :
- By email : We respond to your emails as far as possible within a period not exceeding 24 hours.
Address : serviceclient@almoultazimoun.com
- By phone : Leave your phone message 0892 49 40 90 (0,34€/min)
- You will be called back during the day.
6/ Satisfied or refunded :
Within the regulatory framework in force, we undertake to accept any product returned in its original packaging within 7 days of its receipt by the customer.
If the customer has already paid all or part of the product, the refund will be made within a fortnight.
Attention : This provision will not apply to manufactured products taken out of their packaging or " personalized " and " tailor-made ".
7 / After-sales service :
We accept the exchange of a product according to the provisions of our general conditions of sale
Article 16: Right of withdrawal :
Within the regulatory framework in force, we undertake to accept any product returned in its original packaging within 7 days of its receipt by the customer.
If the customer has already paid all or part of the product, the refund will be made within a fortnight.
Attention : This provision will not apply to manufactured products taken out of their packaging or " personalized " and " tailor-made ".
